Terms & Conditions

Provided by: 30 Works (Pty) Ltd t/a 11&1 Agency
Reg. 2015/046999/07 | VAT 4130284898
51 6th Avenue, Walmer, Port Elizabeth, 6065, South Africa
Phone: +27 61 512 6095 | Email: admin@11and1.com

Introduction

11&1 is a creative subscription agency operated by 30 Works (Pty) Ltd t/a 11&1 Agency (“11&1,” “we,” “us,” “our”). We pair businesses with a dedicated designer from our South African team, backed by creative direction and project management. By using this website, subscribing to, or otherwise using our services, you (“you,” “the client”) agree to be bound by these Terms and Conditions. We’ve kept them as clear as we can — if anything isn’t, just ask.

1. Overview

11&1 provides subscription-based creative services: a dedicated designer for as many brands as you need, unlimited design requests and revisions, creative direction, project management and a project-managed dashboard. Depending on your plan, this can cover graphic design, branding, social content, video and animation, and web design and development. The specifics of your engagement are set out in your Service Level Agreement (SLA). If your SLA and these Terms ever differ, your SLA applies.

2. Eligibility

You must be at least 18 years old and legally able to enter into binding agreements, either for yourself or for the business you represent. By signing up, you confirm that the information you give us is true, complete and accurate, and you agree to keep it up to date.

3. Subscriptions and Payment

• Subscriptions are billed monthly, in advance, on a 31-day billing cycle that starts on the date your service begins.
• Payments are processed through our authorised payment partners; we don’t store full card details ourselves.
• Your subscription rolls over automatically at the end of each billing cycle until you cancel in line with Section 4.
• You can pause your subscription at any time. Any unused days in your current billing cycle are held for you and pick up again when you reactivate. Other than paused days, unused time doesn’t carry over between billing cycles unless we agree otherwise in writing.
• We review our fees once every 12 months from your service start date. We’ll give you reasonable advance notice of any change, and any increase will be agreed with you in writing before it takes effect.

4. Pausing, Cancellations and Refunds

Pausing, cancelling, refunds and trial terms are covered by our Refund Policy, which forms part of these Terms and Conditions.

5. Intellectual Property

• Finished creative work becomes yours once it has been paid for in full.
• We may show finished work in our portfolio or marketing materials unless you ask us in writing not to.
• The tools, AI tools, workflows, templates and frameworks we use to deliver the service remain the intellectual property of 30 Works (Pty) Ltd t/a 11&1 Agency, whether or not they’re used in producing your work.

6. AI and Technology

We use AI tools and cloud-based workflows to help our designers work faster and smarter. Anything AI-assisted is reviewed and refined by our designers before it reaches you. Because AI-assisted output can vary, drafts may differ from one round to the next, and we don’t guarantee a specific output for any given prompt or brief.

7. Working Together

Great work is a partnership. You agree to load your design requests (job cards) onto your project dashboard in order of priority, give us clear and accurate briefs, review and approve work in good time, and make sure any materials you share with us (images, copy, data, brand assets and the like) are owned or properly licensed by you for our use in delivering the service. We work through job cards one at a time, and revisions are handled one at a time too.

8. Limitation of Liability

To the maximum extent permitted by law, our liability to you under these Terms is limited to direct damages only, excludes indirect, incidental or consequential loss, and is in any event capped at the total fees you paid us in the three (3) months before the event giving rise to the claim.

9. Confidentiality

We treat your business information, briefs and project materials as confidential, and we apply reasonable technical and organisational security measures to protect them, in line with our Privacy Policy and your SLA.

10. Termination

We may suspend or end your access to our services for misuse, non-payment or breach of these Terms. Work you’ve already paid for in full remains yours regardless of termination.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of South Africa. If a dispute comes up, we’ll both first try to resolve it through good-faith discussion. If it isn’t resolved within 14 days, it will be subject to the exclusive jurisdiction of the courts of Cape Town, South Africa.

12. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be limited or removed to the minimum extent necessary, and the rest of these Terms will continue in full force and effect.

13. Notices and Contact

Formal notices under these Terms should be sent in writing to:
30 Works (Pty) Ltd t/a 11&1 Agency, 51 6th Avenue, Walmer, Port Elizabeth, 6065, South Africa
Phone: +27 61 512 6095 | Email: admin@11and1.com

14. Updates to These Terms

We may revise these Terms from time to time. Updates take effect once posted on this page, and continuing to use our services after an update means you accept the revised Terms.