Privacy Policy

Data controller: 30 Works (Pty) Ltd t/a 11&1 Agency
Reg. 2015/046999/07 | VAT 4130284898
51 6th Avenue, Walmer, Port Elizabeth, 6065, South Africa

At 11&1, your trust matters as much as your brand. This Privacy Policy explains what personal information we collect, how we use and protect it, and the choices you have, whether you’re browsing 11and1.com or working with one of our designers.

1. Information We Collect

• Contact and account data: name, email address, phone number, company name, billing address and payment details.
• Usage data: log files, browser type, pages visited and session duration on our website.
• Creative and project data: information you share in briefs, job cards, uploads, brand assets and feedback.
• Communications: emails, meeting notes and messages exchanged with our team, including through our project management tools.

2. How We Use Your Information

• To deliver our creative, design and development services.
• To manage your projects, job cards and approvals.
• To improve our website, services and client experience.
• To communicate with you about your projects, invoices and updates.
• To send you news and offers where you’ve agreed to hear from us. You can opt out at any time.
• To comply with tax and other legal requirements.

3. Data Storage and Security

• Data is stored on encrypted servers and cloud infrastructure.
• Access is restricted to authorised team members only.
• We apply technical and organisational measures designed to prevent unauthorised access or disclosure.

4. Cookies and Analytics

We may use cookies and analytics tools (such as Google Analytics) to understand how our website is used and to improve its performance. You can manage your cookie preferences through your browser settings.

5. AI Tools

We use AI tools as part of our creative workflow to help our designers work faster. Anything AI-assisted is reviewed by our team before it reaches you, and we only share the information needed to complete your brief. You can ask us not to use AI tools on your projects by emailing admin@11and1.com, though this may affect turnaround times.

6. Sharing of Information

We don’t sell or rent your personal data. We may share information with payment processors (for billing), cloud and software providers (for storage, hosting and project management), and contractors or freelancers working under confidentiality agreements. We may also share information where the law requires it.

7. Data Retention

• Account and billing data is kept while you’re a client, plus seven (7) years afterwards for tax and legal compliance.
• Project data (briefs, files and feedback) is kept while you’re a client.
• When you stop working with us, associated project data is deleted within 90 days, unless we’re legally required to keep it longer.

You can ask us to delete your data at any time by emailing admin@11and1.com.

8. Your Rights

Under POPIA, and the GDPR or UK GDPR where they apply, you have the right to access the personal data we hold about you, ask us to correct or delete it, withdraw consent to processing, opt out of marketing, request your data in a portable format, and lodge a complaint with the Information Regulator in South Africa or your local data protection authority (such as the ICO in the UK). To exercise any of these rights, email admin@11and1.com.

9. International Transfers

Our team is based in South Africa and works with clients in the UK, Europe and the USA, so your information may be processed in South Africa and in other countries where our service providers operate. Wherever it’s processed, we make sure equivalent data-protection standards are maintained, and our cloud infrastructure providers hold appropriate certifications and data-protection agreements.

10. Children’s Privacy

Our services are designed for businesses and aren’t intended for anyone under 18. We don’t knowingly collect data from minors.

11. Policy Updates

We may update this Privacy Policy from time to time. Updates are posted on this page with a revised effective date.

12. Information Officer and Contact

Under POPIA, our Information Officer is Ryan Le Roux.

For any privacy question or data request, get in touch:
Email: admin@11and1.com
Phone: +27 61 512 6095
Company: 30 Works (Pty) Ltd t/a 11&1 Agency
Registered address: 51 6th Avenue, Walmer, Port Elizabeth, 6065, South Africa